Refund & Return Policy

HobbyTobby.com

Last updated: [Insert Date]

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Overview

At HobbyTobby, customer satisfaction is important to us. Since we sell electronic RC products (drift cars and helicopters), our return policy lasts 7 days from the date of delivery.

If 7 days have passed since you received your order, unfortunately we cannot offer you a refund or exchange.

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Eligibility for Return

To be eligible for a return:

• The product must be unused and in original condition

• It must be returned with original packaging, box, accessories, manuals, charger, remote, etc.

• No physical damage, scratches, broken parts, or water damage

• Must provide proof of purchase (invoice or order confirmation)

RC products that have been heavily used, crashed, modified, or repaired by a third party are not eligible for return.

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Non-Returnable Items

The following items cannot be returned:

• Used or damaged RC cars/helicopters

• Products with broken blades, motors, or internal components due to misuse

• Batteries damaged due to overcharging or water exposure

• Clearance or sale items

• Gift cards or digital products (if applicable)

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 Damaged or Defective Items

If you receive:

• A manufacturing defect

• Missing parts

• Product damaged during courier delivery

You must inform us within 48 hours of delivery with:

• Clear unboxing video

• Photos of the issue

• Order number

Without unboxing proof, claims may not be accepted.

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Refund Process

Once we receive your returned item, our team will inspect it.

You will be notified via email or phone regarding approval or rejection.

If approved:

• Refund will be processed within 5–7 working days

• Refund method depends on your original payment method

Payment Method Refund Policy

• bKash/Nagad/Rocket → Refund sent back to same number

• Card Payment → Refund to same card (processing time depends on bank)

• Cash on Delivery (COD) → Refund via bKash/Nagad only

Shipping charges are non-refundable.

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Return Shipping

• Customer must bear return courier cost (unless product was defective)

• We recommend using a trackable courier service (e.g., Sundarban, Pathao Courier)

• We are not responsible for lost return shipments

Return address:

{Your Business Address}
{City, District}
Bangladesh

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Exchange Policy

We only replace items if:

• Product is defective

• Product is damaged during delivery

• Wrong product was sent

Exchange request must be made within 48 hours of delivery.

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Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or mobile banking account

2. Contact your bank (processing delays are common in Bangladesh)

3. Contact us at: support@hobbytobby.com

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Gifts

If the product was marked as a gift and shipped directly to you, you may receive store credit instead of cash refund.

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Need Help?

For refund or return questions:

Email: support@hobbytobby.com
WhatsApp: +880XXXXXXXXX